Workshops

Educate, Motivate, Inform and Inspire – this is the methodology for all our live events. Whether you need a keynote presentation, dinner speech, or training workshop, Convergent Performance has the program for you. Our live events vary in depth and breadth from hour long speeches up to weeklong events. Our dynamic and entertaining speakers provide the combination of knowledge and passion that your team needs to continuously improve, be inspired with new ideas, tools and techniques, and embrace change. We strive to provide an event that meets your exact needs, so peruse our list of “off the shelf” presentations below or contact us to customize an event. Utilize Convergent Performance when you want an event that will transform your team with a unique presentation they will not soon forget.

The following list of workshops is sorted by industry. Click on the title to open a description of the course and a list of available instructors.


General Error Reduction and Prevention


Driving Error Down

A three-day comprehensive human-factors curriculum designed to provide professional drivers a world-class understanding of the causes of human error and effective countermeasures in support of ground vehicle operations in airport movement and non-movement areas.

Instructor:  Tony Kern

Train-The-Trainer

Our train-the-trainer program offers a dynamic, cutting-edge approach to training your instructors in how to teach our content. Train-the-trainer is available for most Convergent Performance programs, however this effort is not available to all organizations. Instructors to be trained must be pre-vetted, and not all instructors are guaranteed to be certified to teach the material. A minimum of 5 instructors are required to schedule a training session. Licensing fees apply when training our material.

Instructor:  Various

Operational Risk Management

A two-day workshop focusing on risk management to empower corporate operators or maintainers to combat error, incidents, and accidents.

Instructor:  Tony Kern

Blue Threat Quality Certification: Basic

This two-day workshop explores an individual's responsibility to assess personal error control. It provides mastery level learning in personal error causes, countermeasures, and controls, and empowers personnel with vital tools and information to reach new levels of individual, team, and organizational performance and profitability. This certification course is a natural extension of quality control processes such as Six Sigma and LEAN by adding the dimension of an individual's responsibility to assess personal error control.

Instructor:  Tony Kern

Blue Threat Quality Certification: Advanced

This two-day workshop expands the concepts, tools, and techniques learned in the Basic certification course and applies them to an organization's existing organizational environments and program settings by concentrating on group dynamics, precision communication, resource and risk management, and systems integration error control. PREREQUISITE: Blue Threat Quality Certification: Basic

Instructor:  Tony Kern

Real-Time Stress Management

Managing stress is a real-time problem in the 21st century. This half-day course defines the many causes of stress and its impact on personal effectiveness. Additionally, the course offers tools for identifying and combating the negative effects of stress in everyday situations, and provides useful recovery techniques.

Instructors:  Pat Daily, Ken Stahl

Chronic Stress Management

Chronic Stress Management is a course offering an in-depth look at stress and its long-term effects. This half-day course is designed to aid the individual and the organization in methods of coping with and preventing chronic stress. The course offers many tools, techniques, and game day tactics for combating chronic stress.

Instructors:  Pat Daily, Ken Stahl

 

 

Aviation and Space

 

Aviation Maintenance Never Events®

The Aviation Maintenance Never Events® 4-hour live workshop will challenge your team to implement new controls and raise their own performance standards to the highest level in the industry. An Aviation Maintenance Never Events® certification will be awarded to all team members who complete performance coursework and pass the exam. This workshop is FAA approved for IA refresher training and meets all human factors training requirements.
Instructor:  Jay Dankoff

Pilot Reliability Certification (PRC)

A two-day comprehensive human factors curriculum and mentorship program designed to provide individual aviators with a world-class understanding of the causes of human error and effective countermeasures in support of reliable mission accomplishment. This course is imbedded with knowledge checks throughout and an end of course examination to ensure full learner comprehension.
Instructors:  Tony Kern, Dan Boedigheimer

Crew Resource Management (CRM)

This two-day workshop tackles the hard cases of pilots with hazardous attitudes and domineering personalities and how to deal with them using key skills such as communication, assertiveness, flight leadership, and mutual support to create a safer, more effective cockpit.
Instructors:  Tony Kern, Chris Lutat, Russ Hellstern, Dan Boedigheimer

Maintenance Resource Management (MRM)

A comprehensive maintenance human factors curriculum designed to provide maintenance and logistics professionals with a world class understanding of human error causes and countermeasures, while also focusing heavily on key communication and team skills and providing the knowledge components of the traditional Maintenance Resource Management curriculum.
Instructor:  Tony Kern

Maintenance Reliability Certification (MRC)

This 1.5-2 day course is composed of comprehensive human factors curriculum designed to provide individual maintenance technicians and engineers with a world class understanding of human error causes and countermeasures in support of reliable mission accomplishment. This course is imbedded with knowledge checks throughout and an end of course examination to ensure full learner comprehension. To the best of our knowledge, this is the only systemic and linked human factors curriculum designed to reduce individual maintenance technician error anywhere in the world.
Instructors:  Tony Kern, Dan Boedigheimer

Safety Management Systems (SMS)

A two-day workshop designed to educate and motivate safety program managers toward higher SMS standards through discussions about the role of Safety Management Systems. The program provides access to a wide variety of resources, including quick reference guides, checklists, and techniques for advanced airmanship that enable the creation or upgrade of Safety Management Systems.
Instructor:  Tony Kern

CRM Refresher Workshop

A single-day workshop that meets currency requirements for crews that have already completed an initial CRM course.
Instructors:  Tony Kern, Chris Lutat, Russ Hellstern, Dan Boedigheimer

PRC Refresher Workshop

A single-day workshop that meets currency requirements for crews that have already completed an initial PRC course.
Instructors:  Tony Kern, Chris Lutat, Dan Boedigheimer

MRC Refresher Workshop

A single-day workshop that meets currency requirements for crews that have already completed an initial MRC course.
Instructors:  Tony Kern, Dan Boedigheimer

Fatigue Management

Fatigue is the number one error producing condition in any work environment. There are many variants of the definition of “fatigue,” but all of them carry a common thread – “degraded performance.” Sleep, circadian rhythms, and environmental factors all contribute to fatigue. Participants in this ½-day course will learn the common causes of fatigue, how to apply tools and techniques to combat it, as well as game day tactics to improve performance.
Instructors:  Tony Kern, Pat Daily, Chris Lutat, Russ Hellstern, Dan Boedigheimer

Automation Airmanship®

A single-day workshop built around nine specific, observable, and practical skills to enhance the industry's most profound and rigorous standards—Dr. Tony Kern's Airmanship Model. Learn how applying a rigorous set of skills to the automated flight deck allows crews to control the information, act on it systematically, and optimize safety while minimizing risk in an increasingly complex environment.
Instructors:  Chris Lutat, Dan Boedigheimer

Fly First

This course is founded in the science of Automation Airmanship®. It is a customizable course that stresses the understanding of the skills involved in flying automated aircraft and leads to better management of aircraft control. Knowing parameters to remain safe in the automated cockpit is of vital importance. Participants who complete this course are better prepared to manage automation issues and maintain control of the aircraft despite potential degradation to the automated systems.

Instructor:  Chris Lutat

Runway Safety

Some of the most tragic aviation accidents of all time have happened on the ground, in and around runways. Runway safety is a 2-hour course for pilots. The course teaches the dangers associated with airport operations and the general causes of runway incursions. The course begins with a historical perspective of the topic and leads into the actual tools and techniques to prevent potential future runway incursion events. Participants who complete this course leave with a heightened awareness of airport runway safety and are better prepared to avoid the dangers of non-authorized entry onto runways.
Instructor:  Pat Daily

 

Healthcare

EMS Professional Reliability Certification

A single-day workshop that identifies unique, personal error patterns and defines specific countermeasures to control or eliminate them. Geared toward EMS personnel and flight crews, this training teaches professionals to focus on the knowledge, skills, and responsibilities of risk and error control to reach maximum potential and reduce costly and deadly accidents.
Instructor:  Ken Stahl

Patient Safety Program

A single-day workshop led by a board-certified and practicing cardio-thoracic surgeon backed by a team of experts who use tools such as “positive deviance discovery” and “personalized error awareness and control,” our Patient Safety program aims to simultaneously drive errors down and performance measures up.
Instructor:  Ken Stahl

 

Module-Based Training

Automation Airmanship® (3 Modules)

Learn the nine principles of Automation Airmanship® and the skills to succeed in today's advanced technology aircraft. This is a three-module course, with each successive module building on and enhancing the skills identified in previous modules:

Module 1: The Expert Performance Approach to Flying Glass Cockpit Aircraft – This is a foundational module that sets the stage in managing today's high technology aircraft and introduces the first three principles of Automation Airmanship®.

Module 2: Creating and Maintaining the Conditions for Optimum Performance in Advanced Aircraft – This module teaches the "blue collar" principles and skills necessary to operate every time you step into an advanced technology aircraft.

Module 3: Harmonizing the Crew with the Technology – This course teaches advanced skills and promotes mastery of automation whereby the crew and technology are seamlessly integrated.
Instructors:  Chris Lutat, Dan Boedigheimer

The Blue Threat and Empowered Accountability (4 Modules)

This four-module course teaches individuals and teams the skills and mentality they need to reduce errors, and increase communication and teamwork in any setting. Begins by establishing a powerful argument for compliance and proceeds to provide useful tools and techniques.


Module 1: Professional Discipline and Compliance, The Anchor Point of Empowered Accountability – Establishes a common professional ethos of compliance, and restores and reaffirms the integrity of existing policy, procedures, and regulatory guidance. Provides insightful tools and techniques to guard against the common temptations that lead to compromised, non-compliance, and unwarranted risk taking.


Module 2: The “Me” in Team, Empowered Accountability in the Team Setting – Mental bias, small group dynamics, assertiveness, real-time communications, team-induced error, error reduction in the team environment, team skills and tools, peer pressure, personality impacts on professional compliance discipline.


Module 3: The Many Faces of Error, Personal Error Awareness and Reduction – Top ten error producing conditions and countermeasures, hazardous attitudes, accuracy vs. precision, basic error types and common causes, habit pattern development—breaking bad ones, forming good ones.


Module 4: The Blue Threat Process – Risk management and the Blue Threat personal error tracking tools to identify and counter individual error tendencies, systemic error reduction techniques to achieve better precision and accuracy in any environment.

Instructor:  Pat Daily

Crew Resource Management (6 Modules)

Learn the history of CRM then plunge into the tools and techniques developed by the most contemporary research into human error including situational awareness and threat and error management, in this six-module course.


Module 1: Foundations of CRM – Reviews three decades and five generations of CRM. Pulls the essential tools and lessons together in a single package for immediate application and improved team functioning.

Module 2: The Mind-Body Link, Physiology and Psychology of Error – Physiological basics of mental functions; impacts and countermeasures of fatigue, stress, nutrition, and hydration on decision making; time compressed decision making; limits of multi-tasking; kinesthetic learning (muscle memory).

Module 3: Operational Risk Management (ORM) and Safety Management Systems (SMS) – Four principles of ORM; ORM process model; Operations Analysis; Primary Hazard Analysis; Hazard Categories; Making Control Decisions; Implementing Risk Controls; Principles of SMS; the role of ORM within a functional SMS.

Module 4: Situational Awareness (SA) – Learn to apply the five-step process for maintaining SA during changing scenarios. Discover how self-awareness is key to great SA. Build habit patterns to enhance SA and avoid errors. Understand the impact of perceptions and intuition, and implement tools to improve them.

Module 5: Foundations of Threat and Error Management (TEM) – Introduces learners to the principles of hazard identification, control measures, safety management systems (SMS), and the role of TEM within a functional SMS.

Module 6: Advanced TEM – Teaches each learner how to identify common error producing conditions (EPC) and how they can analyze their own individual error patterns to assist them in controlling personal error.

Instructors:  Pat Daily, Chris Lutat, Russ Hellstern, Dan Boedigheimer

Pilot Reliability Certification (6 Modules)

This six-module course teaches everything a pilot needs to fly safely, from the very basics of airmanship to the most advanced techniques available to modern pilots flying in automation environments.

Module 1: Flight Discipline: The Anchor Point of Professional Airmanship – This course establishes an anchor point of understanding and compliance to act as a cornerstone for follow on professional development. Course topics include: professional ethics, violation producing conditions, normalization of deviance, peer pressure, hazardous attitudes, personality impacts on flight discipline, rogue aviators.

Module 2: The Mind Body Link Physiology and Psychology of Human Error – This course provides vital background information on physiological and psychological readiness that underpins peak mental function in tightly coupled, error intolerant environments. Course topics include: physiological basics of mental functions; impacts and countermeasures of fatigue, hydration, nutrition, and stress; and multitasking on decision making.

Module 3: The Essential Foundations of Crew Resource Management (CRM) – This course provides the knowledge components of the traditional Cockpit/Crew Resource Management curriculum. It addresses key individual skill components as they apply to mission optimizing and error reduction in the team environment. Course topics include: small group dynamics, assertiveness, real-time communications, team-induced error, error reduction in the team environment, situational awareness, mission change management, and CRM skills and tools (i.e. conservative response rule; two-challenge rule, etc.).

Module 4: The Many Faces of Error in Aviation: Personal Error Awareness and Reduction – This course makes the error reduction effort personal by teaching each learner how to identify common error producing conditions (EPC), followed by a demonstration of how they can analyze their own individual error patterns to assist them in controlling personal error.  Course topics include: the top ten error producing conditions and countermeasures, accuracy vs. precision, basic error types and common causes, personal error pattern tracking and analysis, habit pattern development—breaking bad ones, forming good ones.

Module 5: Essential Foundations of Operational Risk Management (ORM) – This course teaches the foundational elements of the ORM process and how it relates to personal error awareness and control. Course topics include: the four principles of ORM, ORM process model, operations analysis, primary hazard analysis, hazard categories, making control decisions, implementing risk controls, principles of safety management systems, and focus on the role of ORM within a functional SMS.

Module 6: Automation Airmanship® (AA) – This course focuses on tools and skills for transition to advanced technology systems. The learner will use the seven Automation Airmanship® Skills to apply to their own technology and operational environment, “driving down” the time required to adjust to advanced cockpit systems and optimizing performance in experienced crews. Course topics include: automation induced error, automation error impacts, common automation pitfalls, man/machine interface, mode awareness, alerts and warning systems, and data entry.

Instructor:  Pat Daily

Clinical Resource Management (5 Modules)

This five-module workshop features learning the basics of human error and how High Reliability Organizations (HROs) exist to combat human error. Experts will guide participants in applying the principles of HROs and aviation into their unique environments.

Module 1: Introduction to High Reliability Organizations (HRO) – Defines the factors and characteristics that distinguish a HRO and offers skills that enhance personal and team resiliency in medical settings

Module 2: The Nature of Complex Systems – Discusses how error control must occur at the organizational, team, and individual levels. Identifies how experts stop the "chain of events" preventing error from getting past the individual to the patient. Participants of this module are better prepared to identify and manage error within the complex system of healthcare.

Module 3: Clinical Resource Management – Built on the foundation of Crew Resource Management, Clinical Resource Management establishes the skills to be successful in the healthcare team environment. CRM skills promote good teamwork and accurate communication of information.

Module 4: Understanding Medical Checklists – Introduces learners to principles of checklist design and usage in the healthcare environment. Identifies and promotes accurate and complete communication of critical patient information. Participants in this training understand that small changes in behavior can have a large impact on patient safety.

Module 5: Writing Medical Checklists – This fun and interactive module teaches the learner how to construct a checklist. The module begins with an overview of checklist importance and then sets in on the task of teaching the learner the basics of checklist construction, a skill that can be used in many aspects and phases of healthcare.
Instructor:  Ken Stahl


Please remember that we can customize any presentation to meet your specific needs. To inquire about a speaker or topic, or to schedule a presentation, contact us