“Great course today. Tony Kern is always a lot of fun to watch, making the most technical subjects easy to follow and interesting to boot.” —NASCAR pilot

“I would gladly watch any or all of the presentations again since they were very informative.” —Hallmark pilot

“It was good material that we can use in our flight department.” —Schweitzer Engineering Laboratories pilot

Did you see one of our enthralling speakers at an event, only to be disappointed that your whole team couldn’t be there? Do you need the energy of a live event, but don’t know if having a seminar, workshop, or presentation is right for your company? A Convergent Performance webinar is a great way to motivate your team at a fraction of the cost of an in-person event. Taught by one of our engaging presenters, these fast-paced, one-hour sessions provide participants with the low-cost, high-impact alternative to a live event.

Contact us today to enroll your company in a live series, to customize a live webinar, or to gain access to recorded events.

Blue Threat Certification (BTC)

For Lean and Six Sigma Professionals

Research suggests that human error is responsible for more than eight out of ten incidents resulting in lost time, lost profit, and occasionally loss of life. Beyond the safety aspects, human error erodes quality, effectiveness, efficiency, and can dramatically impact brand reputation.

The Blue Threat Certification for Lean/Six Sigma professionals illuminates the path for implementing proven error controls across your organization, improving your culture in support of robust quality programs. The BTC is a webinar program consisting of four, 1-hour sessions and accompanying handouts, all delivered electronically, on the following subjects:

  • Intro to the Blue Threat in Lean and Six Sigma Operations - introduces learner to Empowered Accountability and the need and mechanisms for cross-functional organizational buy-in.
  • Empowered Accountability: Shaping Culture to Support Process - illustrates the tools and techniques for shaping long-term culture improvement from the bottom up.
  • Error and Violation Producing Conditions: The Top 40 Performance Slaying Demons - provides deep knowledge in specific error causes, countermeasures, and quality controls.
  • Integrating Error Controls in Lean and Six Sigma Processes - ties everything together and demonstrates how to plug the Blue Threat concepts into existing programs.

The Blue Threat Certification for Lean and Six Sigma Professionals will be released March 2014. Stay tuned for more information!

Contemporary Human Factors Webinar Series

These 8 lessons prepare aviation personnel to understand and apply the latest in human factors research in the cockpit and beyond. These courses teach participants all of the skills they need to begin controlling error immediately through greater levels of personal responsibility, situational awareness, and optimized team execution. Topics include:

  • Essential tools for Crew Resource Management
  • Compliance
  • Hazardous attitudes
  • Rogue tendencies
  • Threat and error management
  • Active SMS reporting
  • Error-producing conditions
  • Automation Airmanship®

For more information on individual modules, download the course list.

Offered in a convenient live or recorded webinar format, the series makes the most of your training time at a fraction of the cost of an in-person event, while still meeting or exceeding the following requirements:

  • International Civil Aviation Organization (ICAO): Annex 6 (Aircraft Operations) Part 1, 9.3 (flight crew), and paragraph 12.4 (cabin crew) stipulates the requirement for HF training.
  • Federal Aviation Administration (FAA): AC 120-51E: CRM / Human Factors training requirement.
  • Federal Aviation Administration (FAA): AC 120-92 introduction to SMS training, ICAO Document 9859 (Safety Management Manual) Safety Management System (SMS) introduction training.
  • International Business Aviation Council (IBAC) / International Standard for Business Aircraft Operations (IS-BAO) CRM/Human Factors Training requirement (standard 2009):
    • 5.2 Crew Resource/Human Factors Management.
    • 5.2.1 “Human Factors” are always decisive wherever people perform highly responsible tasks in a high-tech setting. Crew resource management (CRM) training is a proven human factors tool for aviation personnel. Aircraft crewmembers shall be trained in, understand, and apply CRM because it is widely accepted that these principles improve the safety and efficiency of flight operations.

Automation Airmanship®

See the Automation Airmanship® Webinar Series page for details on this exciting new webinar series!

Mind/Body Link

This four-part webinar series includes:

  • Human System: In many companies, time and resources are spent on training for technology, but little is devoted to helping individuals operate their own most important resource—themselves. This is the first in a series of webinars designed to provide aviators with a strong foundation in the concepts of aviation physiology and their effects on individual performance. Learn why humans are NOT the weakest link in the system.
  • Fatigue: In this module, we will focus on the elements of fatigue that you can directly influence. We will also offer proven techniques for combating this #1 error-producing condition. Learn some fast facts about sleep, the signs and symptoms of both daily and chronic fatigue, and some industry best practices for mitigating and managing it.
  • Hydration and Nutrition: Errors begin with a lack of physiological readiness to handle changing events. This module discusses the importance of proper nutrition and hydration while underscoring the impact that both have on performance. Learn some tips for energy management, the long-term effects of poor health, and the hydrating and eating keys to personal readiness.
  • Stress - How Everything Plays a Part: In the 21st century, stress seems to come from everywhere: home, work, and even the culture. Stress contributes to physiological degradation in debilitating ways. This final module focuses on stress awareness and recognition and provides stress management techniques to improve personal performance.

This webinar series exceeds the requirements laid out by the following regulatory documents lending guidance to human factors: 

  • Satisfies the fatigue and stress related elements within IS-BAO Crew Resource Management and Human Factors Training requirement, section 5.2 of the IS-BAO manual.
  • Satisfies the fatigue and stress related elements within the FAA Advisory Circular 120-51E Crew Resource Management training: section 12, sub-section b.(2); section 12, sub-section (4); Appendix 1, section 2, sub-section (7); and Appendix 3, section 2, sub-section (h).
  • Addresses the National Transportation Safety Board’s “Most Wanted List” recommendation on Fatigue; “Employers should also… (2) Monitor operations to detect the presence of fatigue… ‘powering through’ fatigue is simply not an acceptable option… allow individuals to acknowledge fatigue without jeopardizing their employment.” This course trains employees to recognize and counter the signs and symptoms of fatigue. http://www.ntsb.gov/safety/mwl-1.html
  • Transport Canada CAR 106.02 (d)– ensuring personnel are trained and competent to perform their duties. http://www.tc.gc.ca/eng/civilaviation/standards/sms-npas-2003121-2505.htm