Human/Machine Interface

We are building the procedures, policies, and airmanship skills necessary for aviators to interact safely and efficiently with today’s glass cockpit technology.

Aviation technologies available today are far more capable and reliable than their predecessors. And yet safety margins and operational outcomes have plateaued—or even dropped. Human performance has not kept pace with advances. Automated systems on today’s aircraft create a virtual avalanche of information on the flight deck and often crowd out essential flight crew activities, narrowing safety margins and affecting operational outcomes. We deliberately equip and train aviation personnel with the operating philosophies, policies, and procedures necessary to master the automated flight deck.

Automation Airmanship®

Automation Airmanship web AVAILABLE NOW!
We believe that today’s remarkable aircraft require remarkable airmanship skills. Written by Convergent Performance partner Chris Lutat and subject matter expert Ryan Swah, Automation Airmanship® expresses powerful ideas useful to both veteran glass cockpit pilots and those new to the 21st century flight deck. This breakthrough book introduces the 9 Principles of Glass Cockpit Airmanship, derived from over a decade of fieldwork with organizations worldwide that have successfully transitioned to advanced aircraft fleets.

Each principle provides a building block for a simplified, straightforward approach for safe and effective operation of increasingly complex aircraft in ever more demanding environments. Automation Airmanship® teaches pilots and crew to operate with the ease of expert top performers, improving safety, enhancing operations, and guiding aviators to the next level of their career.

Bring these important skills to your team through workshops and webinars.

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Document Services
Original equipment manufacturer (OEM) flight publications are often written by engineers, not by pilots. The books you get from the OEM are sufficient for building or testing an aircraft, but will be far from ideal in your unique operational environment. Alternatively, existing documentation may be so out-of-date that they introduce inefficiency and human error into your mission. The experts in our Advanced and Emerging technology group use a four-step process to custom tailor your existing procedures, checklists, technical manuals, and policy documents to meet the needs of your organization.

  • Evaluate: We assess client utilization of advanced technology using our Advanced Technology Skills Inventory®
  • Design: We create optimal, custom procedures, checklists, and technical manuals using a suite of publishing products.
  • Educate: We teach Automation Airmanship® to establish a new standard of excellence among your operators.
  • Integrate: We holistically combine operations, training, administrative support functions and leadership, enabling clients to capitalize on the promise of advanced technology.

Our past performance on a variety of document projects ensures that we can help you build the future of your aviation operations.

U.S. Air Force C27-J Spartan
From 2010 to 2012 on behalf of L-3 Communications, we led the effort on a contract to provide the U.S. Air Force with completely rewritten manuals for the C27-J Spartan. The OEM manuals delivered with the aircraft were designed as flight test manuals and were not compatible with the mission requirements of the Air National Guard (ANG). Combining our human factors and documentation expertise, we customized the flight documents of this technologically advanced aircraft to optimize them for their mission of front-line combat support and to provide C27-J operators worldwide with an advanced new foundation of flight documents on which to base the procedures unique to their operational environments.

Royal Canadian Air Force ASTRA
Since 2008, we have partnered with a Canadian prime contractor to assist the Canadian Air Division with its Air Standards, Training, Readiness and Automation (ASTRA) project. This ambitious effort is designed to transform the Royal Canadian Air Force into a highly capable, 21st century air force. Initially conceived as a project intended to improve aircrew Automation Airmanship® as the RCAF modernized its fleet, ASTRA has evolved into a comprehensive, multi-year program involving standardization, procedures and publications development, and contemporary human factors training with both fixed-wing and rotary-wing fleets.

U.S. Coast Guard

In 2004, Convergent Performance was awarded a 15-month contract in support of the United States Coast Guard (USCG) Aircraft Project Office for the HC-130J Super Hercules. Under this contract, we were solely responsible for revamping the mandatory Crew Resource Management (CRM) training program to include an integrated Advanced Technology Cockpit and Automation Airmanship® program.

In addition to the CRM training program, we worked with USCG personnel to develop and implement a host of additional glass cockpit support material including: standard operating procedures, checklists, qualification syllabi, and a critical incident response system. The program integrated skills and procedures into the actual flight crew interfaces and flight evaluation documents thereby eliminating the need for costly additional training.

After the successful, on time, on budget completion of that project, we were then awarded an additional contract to deliver Pilot Training and Job Task Analysis, operational procedures, and emergency procedures. We also provided a comprehensive assessment of the overall state of training for the HC-130J containing recommended solutions and revised procedures which we then reorganized into the pocket checklist.

Royal Australian Air Force
In June 2004, Convergent Performance conducted an initial course for Royal Australian Air Force and Australian Defense Force CRM facilitators. We provided a non-aircraft specific course on advanced technology airmanship and flight discipline and trained their vanguard instructors in creating and sustaining the cultural change brought about by the introduction of glass cockpit aircraft. An important part of this program included comprehensive training for units moving from legacy aircraft systems to advanced technology aircraft. The participants reported new confidence in their ability to implement high technology aircraft into their fleets.