global war on error“I believe all combat training should include the Global War on Error curriculum. It should be taught at police departments, fire departments and anywhere else where errors cost lives.”

–Lt. Col. R. D. “Sideshow” Curtis


My true best, every time, in full compliance.TM

Convergent Performance has declared war on human error. The Global War on Error® (GWOE) program contains our most rigorous and aggressive training programs for eliminating avoidable human error in all settings. Many training approaches assume that when you train someone to do something right you are simultaneously training them not to do it wrong. This premise is grossly inaccurate, and its consequences can be measured in the loss of hundreds of thousands of lives and billions of dollars annually.

The essence of the GWOE program is an understanding of human error control and mental and physical performance. It advocates and empowers a new discipline of thought and action, making errors more predictable and therefore, preventable. Rather than teaching you a work skill, we give you a life skill that will also improve your work performance. GWOE is:

  • Based on research combined from the best of neuroscience, cognitive science, physiology, sports psychology, behavioral science, and learning theory
  • A force multiplier for any existing safety program
  • Foundational for any high-risk industry, including aviation, healthcare, and energy
  • Personally applicable to real-life scenarios, on and off the job

Though GWOE had its genesis in aviation and military applications, it is a universal program designed to eliminate error at its source—the individual. Diverse clients in oil and gas, law enforcement, and other high-risk industries are enlisting in the fight. Join them:

GWOE Powers the U.S. Coast Guard
The U.S. Coast Guard aviation program had not updated their Crew Resource Management program in over a decade. Student course critiques indicated that the instructional materials had become stale and the classroom training was not fully effective. A lack of standardization added to the problems, as each instructor taught a different version of the course.

In 2007, Convergent Performance won a competitive contract to update the course, train the instructors, and include aspects of the GWOE curriculum. After the initial training, the Coast Guard was sufficiently impressed to exercise a contract option for future years’ support. The Coast Guard Enhanced CRM (ECRM) program is on the cutting edge of global human factors. Positive student feedback and empowered trainers are responding to the new curriculum and taking the lessons into all aviation operations.

U.S. Marine Corps Reduces Mishap Rate
When the U.S. Marine Corps contacted us in 2003 they had a horrific accident rate—the worst they had experienced in recent memory—and it was getting worse. The 4th Marine Aircraft Wing had a 9.8 Class A mishap rate. A Class A mishap is one in which at least $1M in damage is done to an aircraft, the entire aircraft is destroyed, or a life is lost. This rate is measured in terms of mishaps per 100,000 flying hours.

In 2004, we launched our GWOE program for that wing. The 4th Marine Aircraft Wing maintained a Class A mishap rate of 0.0, with no loss of aircraft or life for five years. The success of the GWOE program prompted the Deputy Commandant of the Marine Corps for Aviation to mandate GWOE training for all aviators.

After participating in a GWOE workshop, Col Mant Hawkins wrote: “I am as excited about this program as I have ever been about anything outside of leading people…[GWOE] is right on target and expertly states what many must feel intuitively—I certainly do. I look forward to seeing this program grow, create change, and save lives.” Brigadier General Fruchtnicht called the GWOE workshop he attended “among the best I have seen” and directed videos of the workshop be shown to all his aircrew. 95% of surveyed respondents at USMC Marine Aircraft Group 41 (many of whom are career airline pilots) rated their GWOE workshop in the top quartile of human factors training they had attended. 42% said it was the single best training they received.